1. PRIVACY COMMITMENT
Odd Pears Pty Ltd ACN 600 288 515 (ABN 40 600 288 515) and its associated companies (“we”, “our” or us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
3. WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we are required to collect personal information in the normal course of providing services for our customers.
These services include (but are not restricted to):
Accepting customer orders
Processing online purchases and payments
Registering an online account
Maintaining client books
Customer Service lines (including social media channels such as Facebook and Twitter)
Processing credit card payments
Processing cheque payments
Arranging product holds
Receiving prize application forms
Accepting gift voucher payments
Recording customer accident details
Processing cash/credit refunds
Maintaining detailed information on our websites
Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
4. WHAT INFORMATION DO WE COLLECT?
We may collect the following information from you:
Your name and contact details, such as your physical address, email address and phone number;
Your gender, birthdate and occupation;
Your company name (if applicable);
The name of the domain from which you access the internet;
The date and time you access our sites;
The internet address of the website from which you linked directly to our sites; and
Other information you may supply to us.
5. WHY DO WE COLLECT THIS INFORMATION?
We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you across Our Brands. It is also collected so that we may provide value-added services and marketing and re-marketing across Our Brands through our websites or other social media channels.
6. DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes and marketing or re-marketing purposes through our websites or other social media channels. Some of our associated companies with whom we share personal information may be located overseas.
We may also disclose information to third party service providers or contractors who reside or are registered overseas.
Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf)).
We will take reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, they are obliged to observe and respect the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.
7. PROMOTIONAL COMMUNICATIONS
We want to communicate with you only if you want to hear from us. By purchasing Odd Pears you consent to receive direct promotional communication from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us. Alternatively, you may contact firstname.lastname@example.org in order to unsubscribe from any further marketing.
8. PERSONAL INFORMATION ACCESS
You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account and click on your name on the top navigational menu - this will take you to "My Profile". If you would like to know what information we hold about you please contact us via email@example.com.
If you discover that there is an error or information is missing, please update your details online by signing on and visiting “My Profile” and editing the relevant details.
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
We understand the importance of your personal information and we strive to protect, safeguard and secure any information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
When you enter a competition through our website, social media channels or in our stores, you may be required to provide information to satisfy the entry conditions. Entry constitutes entrants' consent to their personal information to be used by Odd Pears for compiling its customer database and for marketing purposes. Odd Pears may provide you with joint promotional offers in conjunction with other third parties. These promotional offers are developed in line with your needs, but should you not wish to receive this information, you can select the ‘unsubscribe’ link at the bottom of any email we send you, or you can notify firstname.lastname@example.org.
13. PRIVACY COMPLAINTS
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.